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Returning Items

Prior to returning any order, please contact our Customer Service team for detailed instructions:

Email: info@lkscalmodels.com

We want you to be happy with your purchases. So we go to great lengths to assure you get the exact

merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be

happy to accept returns within 30 days under the following guidelines

Returns Policy

 Returned merchandise must be in unused condition and in its original packaging.

 When packing your order for return, please be sure all the original packing material and instruction

papers and/or manuals are included.

 Please contact us for a return authorization number. Freight charges will not be refunded. The

customer is responsible for insured shipping back to our shop.

International Returns

 All international returns must be authorized in advance. Please email info@lkscalemodels.com for

specific instructions. Failure to follow these instructions may result in the non-acceptance of your

return.

 The cost of shipping to return a product is the responsibility of the customer. LK Scale Models does

not pay international return shipping costs.

Defective Merchandise

If you receive defective merchandise, please contact us for return instructions. In most cases, we will accept

returns and make adjustments..

Lost Boxes

If you feel a box has been lost in transit, please contact with the order or invoice number and a list of the

missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not

show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing

merchandise when we obtain the claim number from the carrier.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent

the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the

information or your call directly to the manufacturer.