Prior to returning any order, please contact our Customer Service team for detailed instructions:
We want you to be happy with your purchases. So we go to great lengths to assure you get the exact
merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be
happy to accept returns within 30 days under the following guidelines
Returned merchandise must be in unused condition and in its original packaging.
When packing your order for return, please be sure all the original packing material and instruction
papers and/or manuals are included.
Please contact us for a return authorization number. Freight charges will not be refunded. The
customer is responsible for insured shipping back to our shop.
All international returns must be authorized in advance. Please email firstname.lastname@example.org for
specific instructions. Failure to follow these instructions may result in the non-acceptance of your
The cost of shipping to return a product is the responsibility of the customer. LK Scale Models does
not pay international return shipping costs.
If you receive defective merchandise, please contact us for return instructions. In most cases, we will accept
returns and make adjustments..
If you feel a box has been lost in transit, please contact with the order or invoice number and a list of the
missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not
show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing
merchandise when we obtain the claim number from the carrier.
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent
the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the
information or your call directly to the manufacturer.